FAQ

General

What are your office business hours? ›

Our office is open Mon–Fri, 9:00 AM–5:00 PM PT (except public holidays). We also offer evening and weekend appointments by arrangement for urgent matters.

Consultations

What is your consultation rate? >

Our initial consultation rate is $150 for a 30-minute session. This includes a comprehensive case assessment and personalized legal advice from our experienced attorneys.
Do you provide free consultations? >

We offer a free 15-minute initial assessment for potential clients. This brief consultation helps us understand your case and determine if we can assist you effectively.
What do I need to bring to an initial assessment/consultation? >

Please bring any relevant documents such as passports, visas, immigration notices, court documents, and a brief summary of your immigration history and goals.
What are the limitations of the free assessment? >

The free assessment is a brief overview to determine if we can help with your case. For detailed legal analysis and specific advice, we recommend scheduling a paid consultation.
Can I receive a comprehensive analysis of my case during the free assessment? >

The free assessment provides a general overview. For comprehensive case analysis, detailed strategy planning, and specific legal advice, we recommend our paid consultation service.
Can I have multiple free assessments if I have different immigration matters? >

We offer one free assessment per client. If you have multiple immigration matters, we can discuss all of them during a single paid consultation session.
Can I extend the consultation duration if I require more time to discuss my case? >

Yes, you can extend your consultation. We offer flexible scheduling and can accommodate longer sessions if needed. Additional time will be billed at our standard consultation rate.
Will I receive a summary or written documentation after the consultation? >

Yes, we provide a written summary of your consultation including key points discussed, next steps, and any recommendations. This helps you remember important details and track your progress.
Can I have a virtual consultation for the assessment? >

Absolutely! We offer both virtual and in-person consultations. Virtual consultations are conducted via secure video conferencing and are just as effective as in-person meetings.

Fees & Payments

What are your payment options? >

We accept cash, check, credit cards, and bank transfers. We also offer payment plans for larger cases to help make our services more accessible to clients.
Do you offer payment plans? >

Yes, we offer flexible payment plans for most immigration cases. We understand that legal fees can be significant, and we work with clients to create manageable payment schedules.
What is your fee structure? >

Our fees are typically structured as flat fees for specific services or hourly rates for complex cases. We provide detailed fee agreements upfront so you know exactly what to expect.
Are your fees fixed or hourly? >

We offer both fixed and hourly fee structures depending on the type of case. Simple cases typically have fixed fees, while complex cases may be billed hourly. We'll explain our fee structure during your consultation.
Can I get an estimate of the total cost for my immigration matter? >

Yes, we provide detailed cost estimates during your consultation. This includes our legal fees, government filing fees, and any other associated costs. We're committed to transparency in our pricing.
What expenses are not included in your fees? >

Our fees typically don't include government filing fees, translation services, medical examinations, or travel expenses. We'll provide a complete breakdown of all costs during your consultation.
Do you offer refunds if my case is not successful? >

Our fees cover the legal work performed, regardless of the outcome. However, we have a high success rate and will discuss potential outcomes and strategies during your consultation.
Can I switch to a different payment method during my case? >

Yes, you can change your payment method during your case. We're flexible and will work with you to find the most convenient payment option for your situation.
Can I request a cost breakdown of the government filing fees? >

Absolutely! We provide detailed breakdowns of all government fees, including USCIS filing fees, biometric fees, and any other required payments. This helps you understand exactly where your money goes.

Process & Communication

How do you communicate with clients throughout the process? >

We maintain regular communication through phone calls, emails, and secure client portal updates. We also provide status updates and respond promptly to any questions or concerns you may have.
How often will I receive updates on my case? >

We provide regular updates at key milestones in your case. You'll receive immediate notifications for any important developments, and we're always available to answer questions between updates.
What is your typical response time to client inquiries? >

We aim to respond to all client inquiries within 24 hours during business days. For urgent matters, we provide same-day responses whenever possible.
Do you provide case tracking or online access to my case status? >

Yes, we provide secure online access to your case status through our client portal. You can track progress, view documents, and communicate with our team at any time.
How do you handle urgent matters or emergencies? >

For urgent matters, we have emergency contact procedures and dedicated staff to handle time-sensitive issues. We prioritize urgent cases and provide immediate assistance when needed.
What documents will I need to provide for my case? >

Document requirements vary by case type. We'll provide you with a comprehensive checklist during your consultation and guide you through gathering all necessary documentation.
How do you ensure the security and confidentiality of my information? >

We use secure, encrypted systems and follow strict confidentiality protocols. All client information is protected under attorney-client privilege and stored securely according to legal industry standards.
Can I contact my attorney directly with questions? >

Yes, you can contact your assigned attorney directly. We also have a dedicated client services team to ensure you receive prompt assistance for any questions or concerns.

Your Case

How do you assess the strength of my case? >

We assess your case through a comprehensive review of your documents, immigration history, and current circumstances. Our experienced attorneys evaluate the strengths and weaknesses of your case and provide honest, realistic assessments.
What is your success rate for immigration cases? >

We maintain a high success rate across all types of immigration cases. However, success rates vary depending on case complexity and individual circumstances. We're committed to providing the best possible representation for every client.
How long will it take to complete my specific case? >

Processing times vary significantly based on case type, complexity, and current government processing times. We'll provide realistic timelines during your consultation and keep you updated on any changes.
What happens if my case is denied? >

If your case is denied, we'll analyze the reasons and discuss your options. This may include filing an appeal, motion to reopen, or pursuing alternative immigration pathways. We'll guide you through the next steps.
Do you handle appeals and motions to reopen? >

Yes, we handle appeals, motions to reopen, and other post-decision remedies. Our attorneys have extensive experience in challenging adverse decisions and fighting for our clients' rights.
Can you help me if I have a criminal record? >

Yes, we can help with immigration cases involving criminal records. We'll assess your situation and determine the best approach, including potential waivers or other relief options available to you.
What should I do if I'm facing deportation? >

If you're facing deportation, contact us immediately. Time is critical in deportation cases. We'll assess your options for relief and develop a strong defense strategy to protect your rights.
How do you stay updated on changing immigration laws? >

We stay current through continuous legal education, membership in professional organizations like AILA, and regular monitoring of policy changes. This ensures we provide the most up-to-date legal advice.
Can you represent me in immigration court? >

Yes, we represent clients in immigration court proceedings. Our attorneys are experienced in court advocacy and will vigorously defend your rights throughout the entire legal process.

Need Assistance?

Request A
Consultation Today

Holistic Approach

Our attorneys possess diverse immigration experience and have an in-depth understanding of complex interactions between laws and policies. We provide comprehensive guidance addressing all aspects of your case while identifying potential opportunities and challenges.

Personalized Attention

We tailor our strategy to your unique situation and adjust as your needs change, ensuring a seamless transition between different phases of your immigration journey.

Passion and Commitment